FREE SIZE CHANGE
REFUND WITHIN 5 days FROM RECEIPT OF THE ITEM
+ Shipping costs at our expense.
We ship to all European countries.
Shipping costs are calculated at checkout.
You have the right to withdraw from the contract, without giving any reason, within 14 days from when you or a third party appointed by you (i) received the product or ( ii) in the case of the purchase of several products delivered separately with a single order, the last product has been received. To exercise the right of withdrawal, you must inform us of your decision by sending an e-mail to firstname.lastname@example.org specifying the following wording in the subject: REQUEST FOR WITHDRAWAL BY ORDER NUMBER (insert your order number)
Once you have received the operator's confirmation, you can send the product to:
W-Z International Srl
Via Artigianale, 43 - 25082 - Botticino (BS)
The deadline is met if you send back the goods before the 14 day period has expired. The direct costs of returning the goods will be at your expense.
You are responsible only for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Once we have received your merchandise and it will be evaluated as suitable to be put back on sale we will proceed with sending you a refund.
Returned for defect or non-conformity
If you have received an incorrect or damaged product, we ask you to send an email to: email@example.com specifying the following in the subject caption: RETURN REQUEST FOR ORDER NUMBER (insert your order number).
We ask you to attach one or more images relating to the defect found to the email and you will receive a confirmation email with instructions to proceed with the shipment. >